culture

When picking a service provider on a national level, many companies strive to develop relationships that can last for years.  Strong relationships lead to success for both parties and stability of overall business.  As with any relationship, it needs to be a good fit for both organizations. People work and buy from other people and if employees of businesses do not work well together a long-term relationship can be in jeopardy.

In this day and age of social media and instant information, understanding what is important to companies can be found through reading blog posts, social media and news feeds.  Often, it is easy to see if employees are engaged and productive by looking at the types of awards, initiatives and programs that are offered to help employees excel.  A strong employee based culture often translates into excellent customer service.

At National Roofing Partners (NRP) employees are focused on fast, accurate customer service for 24/7 maintenance and repair along with award winning re-roofing services. They are also dedicated to creating strong cultures of service, empowerment and growth for employees.  In fact, with a shrinking talent pool it is more important than ever to create a culture that retains strong talent.

bp2wAs with any organization, the culture starts at the top.  The NRP team located in Dallas, Texas is the first stop for NRP customers concerning service calls, sales questions, project specifications, budgeting and proposals for national roofing needs.  The team works diligently to connect national account properties with the best roofing contractors across the country making sure that exemplary service is provided 24/7.  Those employees recently helped NRP become a top place to work in the Dallas Business Journal’s Best Place to Work program, for the third year in a row.

Now in its 14th year, the Best Places to Work showcases Texas organizations. With more than 460 nominations, one hundred companies made the cut for this year’s Best Places to Work and NRP was one of them.

Why is this important to NRP customers?  Happy employees usually and definitely in this case, means great customer service. There is a culture of taking care of employees and customers that matters to the leadership of NRP.  As catastrophes hit or simple routine service is requested, purchasing agents and facility managers want to know they are working with positive, conscientious employees who care.  The end result is smooth service, maintenance and the highest quality support for healthy roofing systems.

Linda Genette, Kim Baxter, & Chelsea Henderson

Linda Genette, Kim Baxter, & Chelsea Henderson

And it does not stop with winning the Best Place to Work.  Recently three NRP administrators were finalist in the Dallas Admin Awards.  NRP values strong leadership and employee engagement at all levels.  With hundreds of nominations submitted annually, it is impressive to have three NRP professionals recognized.   The Admin Award finalists included:  The Leadership Award, Kim Baxter, NRP Business Operations Manager; The Above the Call Receptionist Award, Linda Gennette, Receptionist; The Rookie of the Year Award, Chelsea Henderson, Sales Administrator/National Account Manager.

National Roofing Partners was founded with the mission of continually improving the facility management capabilities of its customers by analyzing existing roof conditions, recommending and providing high quality single-source roofing replacements and service through a dedicated customer support team.  That mission is reflected through NRP leadership, employees and the entire network of tier one commercial roofing contractors and their 8,000 employees nationwide.  With a focus on providing a strong, positive culture, the network continues to provide exceptional roofing and building envelope service and maintenance for customers.  For more information, visit www.nationalroofingpartners.com.